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Duna Camp

Complaints book

The information contained in this document has been provided by the Client. Therefore, it is truthful and fully accepted by the User.

CLAIM: Dissatisfaction related to products or services.

COMPLAINT: Dissatisfaction not related to products or services, or discomfort or discontent regarding customer service.

Filing a claim does not preclude resorting to other dispute resolution methods, nor is it a prerequisite for filing a complaint with INDECOPI.

The Provider must respond to the claim or complaint within a period not exceeding fifteen (15) business days, which is non-extendable.

Privacy Notice Regarding the Complaints Book.

You are hereby informed that, in order to establish an effective and efficient means of communication to respond to your complaint or claim and, likewise, to comply with Law No. 29571 and the Regulations of the Complaints Book of the Consumer Protection and Defense Code, your personal data will be registered in the database called “Complaints Book” owned by HUACACHINA TOURS (hereinafter, THE COMPANY), located at Av. La Angostura 355 L-47 Residencial La Angostura (In front of the Hotel Las Dunas - Ica), Peru, for the period necessary to comply with the legal requirement, or until you request the deletion of your information.

Likewise, THE COMPANY informs you that hosting services are provided by AjaxPerú Consulting S.A.C., whose storage is located in the United States of America. Any changes to the Data Controller will be communicated to your email address.

Users may exercise their rights under the Personal Data Protection Law by sending a free email to ventas@huacachinatours.com.

Version of March 30, 2026

Complaint Form

Please fill out all the required information

DATA OF THE PERSON PRESENTING THE COMPLAINT / GRIEVANCE

IF THE SERVICE WAS COMPLETED, THESE DATA ARE REQUIRED

CUSTOMER TYPE

GENERAL INFORMATION

DETAILS OF YOUR COMPLAINT / GRIEVANCE

ATTACH EVIDENCE

If you have documents or images that support your complaint/grievance, attach them in a ZIP file.